The company says emergencies caused by extreme weather have forced it to put off routine work
You featured the case of the British Gas customer who was asked to pay £629 to renew their HomeCare Four cover. I have HomeCare Two at £390 a year, and while I have had good service over the years, I am increasingly concerned about the time between annual services.
My last few have been 14-15 months apart and I have the strong feeling services are being manipulated so customers end up with fewer visits. I would expect the company to require me to adhere to the terms of the agreement, so I feel they should do the same with me.
Source: the guardian
Why does British Gas fail to service my boiler annually?