Why does British Gas fail to service my boiler annually?

The company says emergencies caused by extreme weather have forced it to put off routine work

You featured the case of the British Gas customer who was asked to pay £629 to renew their HomeCare Four cover. I have HomeCare Two at £390 a year, and while I have had good service over the years, I am increasingly concerned about the time between annual services.

My last few have been 14-15 months apart and I have the strong feeling services are being manipulated so customers end up with fewer visits. I would expect the company to require me to adhere to the terms of the agreement, so I feel they should do the same with me.

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Source: the guardian
Why does British Gas fail to service my boiler annually?