It’s been pumped out again and again but Thames Water says it is not responsible
My cellar has been flooding since early August last year when I discovered it was knee-deep in water. There had been heavy rain, and a structural engineer told me it was probably natural groundwater seepage. I hired a pump but it happened again and I pumped it out a second time.
In October, I contacted Thames Water, and an engineer visited. He assured me my pipes were intact but there was a leak in the main supply pipe which he would arrange to be repaired. Two Floodcall engineers were sent to pump out my cellar, and they installed a dehumidifier.