My cellar is flooded, but as the damage mounts there’s no resolution in the pipeline

It’s been pumped out again and again but Thames Water says it is not responsible

My cellar has been flooding since early August last year when I discovered it was knee-deep in water. There had been heavy rain, and a structural engineer told me it was probably natural groundwater seepage. I hired a pump but it happened again and I pumped it out a second time.

In October, I contacted Thames Water, and an engineer visited. He assured me my pipes were intact but there was a leak in the main supply pipe which he would arrange to be repaired. Two Floodcall engineers were sent to pump out my cellar, and they installed a dehumidifier.

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Source: the guardian
My cellar is flooded, but as the damage mounts there’s no resolution in the pipeline